Unformatted text preview: itial request is important. Instead of demanding action (“Send me the latest personnel cost data”), soften your request with words such as please and I would appreciate.
Assume your audience will comply. An impatient demand for rapid service isn’t necessary. You can generally make the assumption that your audience will comply with
your request once the reason for it is clearly understood.
Be specific. State precisely what you want. For example, if you request the latest market data from your research department, be sure to say whether you want a one-page
summary or a hundred pages of raw data. Explain and Justify Your Request
Use the body of your message to explain your initial request. Make the explanation a smooth
and logical outgrowth of your opening remarks. If possible, point out how complying with
the request could benefit the reader. For instance, if you would like some assistance interpreting complex quality-control data, you might point out how a better understanding of
quality-control issues would improve customer satisfaction and ultimately lead to hig...
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- Fall '12
- E-mail, Instant messaging, positive messages, ConAgra Foods, Information and Action, PHNJ B&E