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Unformatted text preview: s a line of
automotive accessories for people who like to “tune” their
cars for maximum performance. A customer has just
written a furious e-mail, claiming that a supercharger he
purchased from your website didn’t deliver the extra
engine power he expected. Your company has a standard
refund process to handle situations such as this, and you
have the information you need to inform the customer
about that. You also have information that could help the
customer find a more compatible supercharger from one
of your competitors, but the customer’s e-mail message is
so abusive that you don’t feel obligated to help. Is this an
appropriate response? Why or why not? Expand Your Knowledge
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12