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Unformatted text preview: someone as a reference. Refresh the memory of any
potential reference you haven’t
been in touch with for a while. Making Claims and Requesting Adjustments
If you’re dissatisfied with a company’s product or service, you can opt to make a claim (a
formal complaint) or request an adjustment (a claim settlement). In either case, it’s important to maintain a professional tone in all your communication, no matter how angry or
frustrated you might be. Keeping your cool will help you get the situation resolved sooner.
In addition, be sure to document your initial complaint and every correspondence after that.
In most cases, and especially in your first letter, assume that a fair adjustment will be
made and follow the plan for direct requests. Open with a straightforward statement of
the problem. In the body, give a complete, specific explanation of the details. Provide any 46053 C PHNJ B&E A B PN 219 C/M/Y/K In your claim letter,
• Explain the problem and give
• Provide backup...
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- Fall '12