See checklist granting claims and adjustment requests

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Unformatted text preview: ality. However, regardless of who eventually resolves the problem, if customers contact you, you need to respond with messages that explain how the problem will be solved. Pointing fingers is both unproductive and unprofessional; resolving the situation is the only issue customers care about. See “Checklist: Granting Claims and Adjustment Requests” to review the tasks involved in these kinds of business messages. When a third party is at fault, your response depends on your company’s agreements with that organization. Providing Recommendations When writing a letter of recommendation, your goal is to convince readers that the person being recommended has the characteristics necessary for the job, project assignment, scholarship, or other objective the person is seeking. A successful recommendation letter contains a number of relevant details: ● ● ● ● ● ● ● The candidate’s full name The position or other objective the candidate is seeking The nature of your relationship with the candidate An indication of whether you’re answering a request from the person or taking the initiative to write Facts and evidence relevant to the candidate and the opportunity A comparison of this candidate’s potenti...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.

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