Unformatted text preview: icular message. In
the body, provide the necessary details and end your message with a courteous close.
Most informative communications are neutral. That is, they stimulate neither a positive nor a negative response from readers. For example, when you send departmental meeting announcements and reminder notices, you’ll generally receive a neutral response from
your readers (unless the purpose of the meeting is unwelcome). Simply present the factual
information in the body of the message and don’t worry too much about the reader’s attitude toward the information.
Some informative messages may require additional care. For instance, policy statements
or procedural changes may be good news for a company (perhaps by saving money). However, it may not be obvious to employees that such savings may make available additional
employee resources or even pay raises. In instances in which the reader may not initially 46053 C PHNJ B&E A B PN 231 C/M/Y/K When writing informative messages,
• State the purpose at the
beginning and briefly mention
the nature of the information
you are providing
• Provide the necessary details...
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- Fall '12
- E-mail, Instant messaging, positive messages, ConAgra Foods, Information and Action, PHNJ B&E