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Unformatted text preview: d as much as they’re going to pay for damages.
Auto insurers typically provide the same coverage for rentals
as you carry on your own car. When customers use their credit
card to pay for car rentals, American Express offers secondary
protection that generally covers any remaining, unpaid damages.
But there are important exceptions.
Neither insurance nor credit card companies will pay the
“loss of vehicle use fees” that car rental agencies always tack on.
These fees can run into thousands of dollars, based on the
agency’s revenue losses while the car is in the repair shop. When
your customers are billed for this fee, they invariably call you, an- 46053 C PHNJ B&E A B PN 245 Writing Routine and Positive Messages 245 grily demanding to know why American Express won’t pay it. And
if they’ve rented an SUV, they’re even angrier.
American Express Green and Gold cards provide secondary
coverage up to $55,000, and the Platinum card extends that to
$75,000. But large SUVs such as the Ford Expedition, the GMC
Yukon, and the Chevrolet Suburban are not covered at all. Such
exclusions are common. For instance, Diners Club...
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- Fall '12