Unformatted text preview: ncertain about the precise nature of the trouble, you could ask the company to
make an assessment then advise you on how the situation could be fixed. Supply your contact information so that the company can discuss the situation with you if necessary. Compare the ineffective and effective versions in Figure 8.4 for an example of making a claim.
A rational, clear, and courteous approach is best for any routine request. To review the
tasks involved in making claims and requesting adjustments, see “Checklist: Making Claims
and Requesting Adjustments.” SENDING ROUTINE REPLIES AND POSITIVE MESSAGES
Just as you’ll make numerous requests for information and action throughout your career,
you’ll also respond to similar requests from other people. When responding positively to a request, sending routine announcements, or sending a positive or goodwill message, you have
several goals: to communicate the information or the good news, answer all questions, provide all required details, and leave your reader with a good impression of you and your firm. Be prepared to document your
claim. Send copies and keep the
original documents. 4 LEARNING OBJECTIVE
Describe a strategy for
writing routine replies and
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12