Unformatted text preview: specifically excludes “high-value, special interest or exotic cars”—such as the
Ferraris, Maseratis, and even Rolls-Royces that are urged on customers by rental agencies.
Your task: As assistant vice president of customer service, you’d
like to keep the phone lines cooler this summer and fall. It’s April,
so there’s still time. Write a form letter to be sent to all American
Express customers, urging them to check their rental car coverages, advising them against renting vehicles that are larger than
they really require, and encouraging them to consider paying the
rental agency’s daily loss waiver fees.13
12. Mind your own e-mail: Message outlining electronic privacy
policy at the Los Angeles Times. When you stepped into your office at the Los Angeles Times this morning, the place was buzzing
with gossip about a reporter in the paper’s Moscow bureau. Apparently, he’d been snooping into his fellow reporters’ e-mail. To
catch him, supervisors there set up a sting operation, planting an
exchange of phony e-mail messages with the Jerusalem bureau,
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12