To handle repetitive queries like these quickly and

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Unformatted text preview: . For example, a human resources department gets numerous routine inquiries about job openings, and sales departments get requests for information about products. To handle repetitive queries like these quickly and FIGURE 8.5 Effective IM Response to Information Request This quick and courteous exchange is typical of IM communication in such areas as customer service and technical support. The agent (Janice) solves the problem quickly and leaves the customer with a positive impression of the company. 46053 C PHNJ B&E A B PN 224 C/M/Y/K DESIGN SERVICES OF M09_BOVE5352_09_SE_C08.QXD 5/17/07 12:59 PM Page 225 C HAPTER 8 Writing Routine and Positive Messages 225 FIGURE 8.6 Personalized Reply to Request for Information This e-mail message personalizes a standardized response by including the recipient’s name in the greeting. Employment information To: Julian Zamakis <jzamakis@aol.com> From: Haley Middleton <haley.middleton@hermanmiller.com> Subject: Employment information Cc: Bcc: Attached: Dear Mr. Zamakis: Thank you for your interest in Herman Miller, Inc. Alth...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.

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