We couldnt figure out why you hadnt received it so we

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Unformatted text preview: turned it to the store, but since I had already opened it, they refused to exchange it for a CD that would work or give me a refund. They told me to contact you and that you might be able to send me a version that would work with my computer. You can send the information to me at the letterhead address. If you cannot send me the correct disk, please refund my $79.95. Thanks in advance for any help you can give me in this matter. Message 8.C: Responding to Claims and Adjustment Requests When the Customer Is at Fault We read your letter requesting your deposit refund. We couldn’t figure out why you hadn’t received it, so we talked to our maintenance engineer as you suggested. He said you had left one of the doors off the hinges in your apartment in order to get a large sofa through the door. He also confirmed that you had paid him $5.00 to replace the door since you had to turn in the U-Haul trailer and were in a big hurry. This entire situation really was caused by a lack of communication betwe...
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