Unformatted text preview: turned it to the store, but since I had
already opened it, they refused to exchange it for a CD that
would work or give me a refund. They told me to contact
you and that you might be able to send me a version that
would work with my computer.
You can send the information to me at the letterhead
address. If you cannot send me the correct disk, please
refund my $79.95. Thanks in advance for any help you can
give me in this matter. Message 8.C: Responding to Claims and Adjustment Requests
When the Customer Is at Fault
We read your letter requesting your deposit refund. We
couldn’t figure out why you hadn’t received it, so we talked
to our maintenance engineer as you suggested. He said you
had left one of the doors off the hinges in your apartment in
order to get a large sofa through the door. He also confirmed
that you had paid him $5.00 to replace the door since you
had to turn in the U-Haul trailer and were in a big hurry.
This entire situation really was caused by a lack of
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12