What are some of the guidelines for asking a series

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Unformatted text preview: ut how you can be reached (if it isn’t obvious), and (3) an expression of appreciation or goodwill. 4 marketing and customer relationship information. Third, end your message with a courteous close that indicates to your audience members that you have their best interests at heart. 46053 C PHNJ B&E A B PN 23 C/M/Y/K DESIGN SERVICES OF M09_BOVE5352_09_SE_C08.QXD 238 PART 3 5/17/07 12:59 PM Page 238 Crafting Brief Messages Test Your Knowledge • Would you be able to ship the microwaves by August 1. When is a request routine? 2. What are some of the guidelines for asking a series of questions in a routine request? 3. What information should be included in an order request? 4. Should you use the direct or indirect approach for most routine messages? Why? 5. Where in a routine message should you state your actual request? 6. How does a claim differ from an adjustment? 7. How does the question of fault affect what you say in a message granting a claim? 8. What is the appropriate strategy for responding to a request for a re...
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