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profits for the entire company.
Whether you’re writing a formal letter or a simple instant message, you can use the
body of your request to list a series of questions. This list of questions helps organize your
message and helps your audience identify the information you need. Just keep in mind a few
basics: Using a list format helps readers
sort through multiple questions
or requests. ● ● ● 3 LEARNING OBJECTIVE
Explain how to ask for
specific action in a courteous
Close request messages with
• A request for some specific action
• Information about how you can
• An expression of appreciation 46053 C PHNJ B&E A B Ask the most important questions first. If cost is your main concern, you might begin
with a question such as “What is the cost for shipping the merchandise by air versus
truck?” Then you may want to ask more specific but related questions about, say, discounts for paying early.
Ask only relevant questions. To help expedite the response to your request, ask only...
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- Fall '12