Unformatted text preview: he following short e-mail messages so that they are more
direct and concise; develop a subject line for each revised
a. I’m contacting you about your recent e-mail request
for technical support on your cable Internet service.
Part of the problem we have in tech support is trying to
figure out exactly what each customer’s specific
problem is so that we can troubleshoot quickly and get
you back in business as quickly as possible. You may
have noticed in an online support request form there
are a number of fields to enter your type of computer,
operating system, memory, and so on. While you did
tell us you were experiencing slow download speeds
during certain times of the day, you didn’t tell us which
times specifically, nor did you complete all the fields
telling us about your computer. Please return to our
support website and resubmit your request, being sure
to provide all the necessary information, then we’ll be
able to help you.
b. Thank you for contacting us about the difficulty you
had collecting your lu...
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- Fall '12
- E-mail, Instant messaging, positive messages, ConAgra Foods, Information and Action, PHNJ B&E