Your complete satisfaction is our goal and a customer

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ate the good news in the opening) and then individually signed: Acknowledges receipt of the customer's communication Your letter concerning your recent Klondike order has been forwarded to our director of order fulfillment. Your complete satisfaction is our goal, and a customer service representative will contact you within 48 hours to assist with the issues raised in your letter. Explains what will happen next and when, without making promises the writer can't keep In the meantime, please accept the enclosed $5 gift certificate as a token of our appreciation for your business. Whether you're skiing or driving a snowmobile, Klondike Gear offers you the best protection from wind, snow, and cold—and Klondike has been taking care of customers’ outdoor needs for over 27 years. Takes steps to repair the relationship and ensure continued business Thank you for taking the time to write to us. Your input helps us better serve you and all our customers. Closes with statement of company's concern for all its customers In contrast, a response letter written as a personal answer to a unique claim would open with a clear statement of the good news: the settling of the claim according to the customer’s request. The followi...
View Full Document

This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.

Ask a homework question - tutors are online