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Unformatted text preview: ate the good news in the opening) and then
individually signed: Acknowledges receipt of the
customer's communication Your letter concerning your recent Klondike order has been forwarded to our director of
order fulfillment. Your complete satisfaction is our goal, and a customer service representative will contact you within 48 hours to assist with the issues raised in your letter. Explains what will happen next
and when, without making
promises the writer can't keep In the meantime, please accept the enclosed $5 gift certificate as a token of our
appreciation for your business. Whether you're skiing or driving a snowmobile, Klondike
Gear offers you the best protection from wind, snow, and cold—and Klondike has been
taking care of customers’ outdoor needs for over 27 years. Takes steps to repair the
relationship and ensure
continued business Thank you for taking the time to write to us. Your input helps us better serve you and all
our customers. Closes with statement of
company's concern for all its
customers In contrast, a response letter written as a personal answer to a unique claim would open
with a clear statement of the good news: the settling of the claim according to the customer’s
request. The followi...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12