Unformatted text preview: customers how to attach the cycle computer to their home or
office PC and download new software from Highway Bytes.
Your boss is enthusiastic when you explain that you can program your current e-mail system to look for specific words in incoming messages and then respond, based on what it finds. For
example, if a customer message contains the word installation,
you can program the system to reply with the Installing Your Cycle Computer attachment. This reconfigured system should be able
to handle a sizable portion of the hundreds of e-mails your customer service group gets every week.
Your task: First, draft a list of keywords that you’ll want your
e-mail system to look for. You’ll need to be creative and spend
some time with a thesaurus. Identify all the words and word
combinations that could identify a message as pertaining to one
of the three subject areas. For instance, the word attach would 46053 C PHNJ B&E A B PN 248 probably indicate a need for the installation material, whereas
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- Fall '12
- E-mail, Instant messaging, positive messages, ConAgra Foods, Information and Action, PHNJ B&E