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Unformatted text preview: ent, or
ask the reader to propose a fair adjustment.
• Explain the benefits of complying with the request,
such as your continued patronage. information an adjuster would need to verify your complaint. In your close, politely request specific action or convey a sincere desire to find a solution. And, if appropriate, suggest that the business relationship will continue if the problem is solved satisfactorily.
Companies usually accept the customer’s explanation of what’s wrong, so it is important to be entirely honest when filing claims. Also, be prepared to back up your claim with
invoices, sales receipts, canceled checks, dated correspondence, and any other relevant documents. Send copies and keep the originals for your files.
If the remedy is obvious, tell your reader exactly what you expect from the company, such
as exchanging incorrectly shipped merchandise for the right item or issuing a refund if the
item is out of stock. In some cases, you might ask the reader to resolve a problem. However,
if you’re u...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12