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Business-Communication.docx - SIATON CAMPUS COURSE OUTLINE...

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SIATON CAMPUSCOURSE OUTLINEFirst Semester AY 2020-2021Course Title : SMP 1 Business CommunicationCourse Description:This is one of the major areas in Service Management Specialization Track that builds thestudent’s understanding of, basic competencies in, effective communication in the workplace. Itintroduces students to key concepts of business communication, methods, and techniques for itsefficacy and its impact on organization success. Actual business applications and scenarios areused to illustrate the fundamentals of effective business communication. (CMO 34, S. 2012).This can be achieved through (4.2.1.1) excellent instruction, relevant and responsiveresearch and/ or extension services, and quality-assured production (4.3.1.1) of a true NOrSUnianwith the core values of SAPPHIRE needed to (4.1.1.1) become dynamic, competitive andglobally responsive.Course Objectives:At the end of the course, the student should be able to:demonstrate knowledge about business communications and its general use demonstrate knowledge of the factors that affect communicationsdemonstrate understanding the channels and directions of communicationsapply learning in the account workplacerespond to latest trend in the economydevelop the ability to communicate with people from a range of social andcultural groups with respect and sensitivity, and to address cross-culturalmisunderstandingprepare, analyze, and evaluate reports, and concept paperdemonstrate understanding the concepts and principles of good interpersonalrelationseffectively communicate in English both orally and in writing.TOPICS:I.Elements of Communication a. Language & Context 1. Nature of Language 2. Power of Language 3. Troublesome Language 4. Factors affecting Language (Gender & Culture) b. What and Why of Communication 1. Types of Communication 2. Functions of Communication 3. Nature of the Interaction

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Term
Fall
Professor
Mr. Ez Warlo
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