ITIL-Foundation-Certificate-in-IT-Service-Management-(EX0-100).pdf

This preview shows page 1 - 4 out of 6 pages.

EX0-100ExinITIL Foundation Certificate in IT Service Management
QUESTION:399An overhead would normally be regarded as which of the following?
QUESTION:400Consider the following activities:1. The analysis of raw data2. The identification of trends3. The definition of Service Management processes4. The implementation of preventive measuresWhich of the above should be easier after implementing a good IT Service Managementsoftware tool?
QUESTION:401The CMDB:A. Must be available for update 7 x 24 if any of the services supported by the IT supplierare available 7 x 24B. Is updated by Configuration Management staff at the end of each working day165
C. Holds information that will be useful to the majority of IT Service Managementprocesses

Upload your study docs or become a

Course Hero member to access this document

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 6 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
Fall
Professor
Mohammad Alizadeh
Tags
Information Technology Infrastructure Library

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture