ITIL-Foundation-Certificate-in-IT-Service-Management-(EX0-100).pdf - Exin EX0-100 ITIL Foundation Certificate in IT Service Management

ITIL-Foundation-Certificate-in-IT-Service-Management-(EX0-100).pdf

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EX0-100 Exin ITIL Foundation Certificate in IT Service Management
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QUESTION: 399 An overhead would normally be regarded as which of the following? A. A discounted charge B. The market price C. An indirect cost D. A direct cost Answer: C QUESTION: 400 Consider the following activities: 1. The analysis of raw data 2. The identification of trends 3. The definition of Service Management processes 4. The implementation of preventive measures Which of the above should be easier after implementing a good IT Service Management software tool? A. All of them B. 2 and 3 C. None of them D. 1, 2 and 4 Answer: D QUESTION: 401 The CMDB: A. Must be available for update 7 x 24 if any of the services supported by the IT supplier are available 7 x 24 B. Is updated by Configuration Management staff at the end of each working day 165
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C. Holds information that will be useful to the majority of IT Service Management processes D. Must be verified for accuracy monthly with trend reports on errors distributed to
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