ch1 - ch1 Student 1 Operations managers are responsible for...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
ch1 Student: ___________________________________________________________________________ 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. True False 2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations. True False 3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. True False 4. Operations, marketing, and finance function independently of each other in most organizations. True False 5. The greater the degree of customer involvement, the more challenging the design and management of operations. True False 6. Goods producing organizations are not involved in service activities True False 7. Service operations require additional inventory because of the unpredictability of consumer demand. True False 8. The value of outputs is measured by the prices customers are willing to pay for goods or services. True False 9. The use of models will guarantee the best possible decisions. True False 10. People who work in the field of operations should have skills that include both knowledge and people skills. True False 11. Assembly lines achieved productivity but at the expense of standard of living. True False 12. The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities. True False 13. The word "technology" is used only to refer to 'information technology'. True False 14. ‘Value added' by definition is always a positive number since 'added' implies increases. True False 15. Service often requires greater labor content, whereas manufacturing is more capital intensive. True False 16. Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials. True False
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
17. Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs. True False 18. One method of classifying production systems is the degree of standardization. True False 19. Most people encounter operations only in profit-making organizations. True False 20. Service involves a much higher degree of customer contact than manufacturing. True False 21. A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts. True False 22. The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management. True False 23. Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making.
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern