Unformatted text preview: Larson, because the problem can only get worse. By putting of the discussion he is not getting to bottom of why Larson is acting the way she is. If she is acting this way just because she is having a hard time than by talking to her, it might help her see the way she is acting with customer is unacceptable. Just leaving the problem alone will not solve it....
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- Fall '12
- Larson, Technical support, Isabela K. Tum