Case study ch 1 - Isabela K Tum Prof Morris-Henry Office Adm W 6:00 pm Case Study Chapter 1 The real problem in this case is that the supervisor is more

Case study ch 1 - Isabela K Tum Prof Morris-Henry Office...

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Isabela K. Tum Prof. Morris-Henry Office Adm. W 6:00 pm Case Study Chapter 1 1. The real problem in this case is that the supervisor is more afraid to lose the employee than he is worried to fix her attitude problem. Lowe fears that if he tries to talk to Larson about her unprofessional customer service that she will quit, and it will be difficult to find someone that is good with the technical measurement like she is. 2. I do not believe Lowe made the right decision to put off the discussion with
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Unformatted text preview: Larson, because the problem can only get worse. By putting of the discussion he is not getting to bottom of why Larson is acting the way she is. If she is acting this way just because she is having a hard time than by talking to her, it might help her see the way she is acting with customer is unacceptable. Just leaving the problem alone will not solve it....
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  • Fall '12
  • williams
  • Larson, Technical support, Isabela K. Tum

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