Updated: 3/20/20 1 p.m.REMOTE ACCESS TO WORK TOOLSA note from Gigi Lipori, M.T., M.B.A., UF Health IT Services UF Health senior vice president andchief information officer:Our IT Services teams work hard to support customers across the organization.We’rehere to helpthose approved get set up with remote access to work tools and to address other relevanttechnology topics. Please share these instructions with your colleagues as needed.We’llcontinue torespond to your IT-specific questions as they come in. Thank you for all you do, GigiNote: If you’ve opened a PDF online version of this document, the web linksmay not be live.IT HELPPlease read these updated instructions first.If your question isn’t covered, you have several options:By phone:Call the UF Health IT Helpdesk.Gainesvilleat 352-265-0526 orJacksonvilleat 904-244-7828Online Self Service:you can place a ticket online to have your question answered.While at workWhen offsiteVisitBridge.UFHealth.org, then hoverover “Employee Services” and choosethe orange “IT Help” link on the right.You can also visit the IT Self ServicePortal directly atithelp.ahc.ufl.eduVisitvpn.ufhealth.organd sign in, thenclick “UF Health IT Help Desk” link.Departmental IT:Please link with your department’s IT partners for assistance when needed.The instructions below apply to UF Health faculty, residents and staff whorely onUF Health IT Services(All others can contact your localUFITsupport for assistance.)
2REMOTE ACCESS OVERVIEWWhenyou’re away fromyour primary workstation computer and need to access your approved electronic worktools (emails, files, shared drive, applications, etc.), you have three access options:OPTION 1OPTION 2OPTION 3VPN PortalRemote DesktopHSC VPN USERSThis provides the simplest, quickestway to connect—you just go onlineand login with your usual UF Health(Shands or UF) userID and password.You can quickly access web-basedtools and network files.Using the Remote Desktop option isrecommended for longer-termremote work access. You’ll be ableto view and access your usual toolson another computer or laptop as ifyou’re looking at your primaryworkstation computer screen.For those already using theCisco HSC VPN client, pleasefollow the instructionsinOption 3below.OPTION 1:VPN PortalThe Virtual Private Network Portal, or VPN Portal, is the quickest and easiest way to connect you to your approvedwork tools. This secure VPN portal requires you to sign in with your UF Health (Shands or UF) userID andpassword.