Amanda SANTOS SERAPHIM - Assessment Answer Booklet - BSBLDR401.pdf

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ASSESSMENT ANSWER BOOKLETStudent DeclarationBy submitting this assessment, I acknowledge and agree that:1.I declare that this assessment has been completed by me and is my own work2.This assessment is submitted in accordance with the NCCS Regulations andAssessment Policy. I also understand the serious nature of academic dishonesty(such as plagiarism) and the penalties attached to being found guilty ofcommitting such offences.3.No part of this assessment has been copied from any other source withoutacknowledgement of the source.4.No part of this assessment has been written by any other person, except to theextent of collaboration and/or group work as defined in the assessment.5.A copy of the original assessment is retained by me and that I may be required tosubmit the original assessment to the trainer upon request.6.I am aware of my appeal rights.Assessment Answer Booklet – BSBLDR401 Communicate effectively as a workplace leaderIssue date: 18/10/2018 1New Cambridge College Sydney Inc. ABN: 44 928 033 266RTO No: 91438 CRICOS Provider No: 03015BLevel 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650 Full NameStudent IDNCCSTerm4Year2020Unit NameCommunicate effectively as a workplace leaderUnit CodeBSBLDR401Due DateDate SubmittedTrainer NameSusana haji-ar-wereStudent NameDate
BSBLDR401Communicate effectively as a workplace leaderAssessment Answer BookletTask 1: Written Questions1.List five characteristics of effective communication that can used by managerswhen communicating with their staff or customers.2.List and describe at least five electronic and non-electronic communicationmethods. For each give at least one situation where it would be appropriate touse, and at least one where it would not be.3.Describe the main characteristics of at least four effective listening techniques.4.Explain the importance of feedback in communication and describe the feedbackprocess.5.Explain two methods of giving effective feedback.Assessment Answer Booklet – BSBLDR401 Communicate effectively as a workplace leaderIssue date: 18/10/2018 2New Cambridge College Sydney Inc. ABN: 44 928 033 266RTO No: 91438 CRICOS Provider No: 03015BLevel 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650
6.Explain the characteristics of a simple feedback process.7.Identify and summarise at least four communication responsibilities expected ofleaders.8.Explain three common barriers to effective communication in the workplacecontext.9.Describe two non-verbal communication characteristics10.Describe two verbal communication characteristicsAssessment Answer Booklet – BSBLDR401 Communicate effectively as a workplace leaderIssue date: 18/10/2018 3New Cambridge College Sydney Inc. ABN: 44 928 033 266RTO No: 91438 CRICOS Provider No: 03015BLevel 3, 770 - 772 George Street, Sydney NSW 2000 +61 2 9212 6650
11.Explain the impact that the Sex Discrimination Act 1984 has had on workplacecommunications.

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Cambridge College Sydney Inc

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