Hospitality Establishment slide.pptx - Hospitality Establishment Evaluation Report Group One Wong Ho Hai 254064 Muhammad Firdaus bin Abdul Rahim 256318

Hospitality Establishment slide.pptx - Hospitality...

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Hospitality Establishment Evaluation Report Group One: Wong Ho Hai 254064 Muhammad Firdaus bin Abdul Rahim 256318 Nurul Shaheda binti Rahim 256612 Aung Elaine 259172 Syakirah binti Shuib 264213 Faridah Balqis binti Shamsol 279229 Lecturer: Madam Nurazwani binti
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Introduction Hospitality Industry are the wider service industry. Lodging service, food, and beverage, service, events, tourism & transportation Providing products and services toward customer To evaluate The Datai Langkawi through the online interview To understand the commercial hospitality cycle To identify issues and problems
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Background information The Datai Langkawi Located in the heart of the rainforest. 5 star beach resort with nature, sustainability, wellness and fine dining at its core. Has 121 rooms, suites and villas, with enchanting views National Geographic ranks the top ten beaches in the world Development project since its opening in 1993 Renovation to upgrade the authentic rainforest experience of arrival
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HOSPITALITY CYCLE
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HOSPITALITY CYCLE ARRIVAL FAMILIARIZATION ENGAGEMENT DEPARTURE
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The first time when the guest face to face interconnection with the hotel staff. ARRIVAL Starts when arrived at the airport. Provided the picked up services to guests from airport. Driver will tell about the local weather and the main attraction in Langkawi to the guests.
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FAMILIARIZATION Guests will met by the security guard at the entrance, greet them by name. Receptionist will wait guests at the foyer together with a valet and porter with warm smile, ushered guests to the lobby, announced the arrival guests by the loud bang of gong.
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