Hospitality EstablishmentEvaluation Report Group One:Wong Ho Hai 254064Muhammad Firdaus bin Abdul Rahim 256318Nurul Shaheda binti Rahim 256612Aung Elaine 259172Syakirah binti Shuib 264213Faridah Balqis binti Shamsol 279229Lecturer: Madam Nurazwani binti
Introduction•Hospitality Industry are the wider service industry.•Lodging service, food, and beverage, service, events, tourism & transportation•Providing products and services toward customer•To evaluate The Datai Langkawi through the online interview•To understand the commercial hospitality cycle•To identify issues and problems
Background informationThe Datai Langkawi •Located in the heart of the rainforest.•5 star beach resort with nature, sustainability, wellness and fine dining at its core.•Has 121 rooms, suites and villas, with enchanting views•National Geographic ranks the top ten beaches in the world•Development project since its opening in 1993•Renovation to upgrade the authentic rainforest experience of arrival
The first time when the guest face to face interconnection with the hotel staff.ARRIVALStarts when arrived at the airport.Provided the picked up services to guests from airport.Driver will tell about the local weather and the main attraction in Langkawi to the guests.
FAMILIARIZATIONGuests will met by the security guard at the entrance, greet them by name.Receptionist will wait guests at the foyer together with a valet and porter with warm smile, ushered guests to the lobby, announced the arrival guests by the loud bang of gong.