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Unformatted text preview: urgent . All c ommunic at ion problems c an be improved, and some c an be
solved, but it is hard work. Collec t ing f eedbac k and modif ying solut ions is import ant , as it
always is, and should c ont inue on even af t er t he problem appears t o be solved. Improving
c ommunic at ion will make your workplac e lif e more enjoyable and ef f ic ient , and c ould lead t o
signif ic ant gains in produc t ivit y f or your organizat ion.
In t his week’s lesson, we
reviewed our problem- solving model
applied our problem- solving model t o a syst emic c ommunic at ion problem (Kiva.org)
applied our problem- solving model t o a c ult ural c ommunic at ion problem ("Herbert
Goes Bowling") Key Words and Terms
C ultural communication problem: an issue wit h t he ways t hat people are used t o doing
t hings, using t he equipment and modes t hat t hey have available t o t hem. Cult ural
c ommunic at ion problems may involve issues wit h voc abulary, f orms and st yles of int erac t ion, or
wit h presumpt ions people make about how ot hers will respond.
Process: an ordered series of event s int ended t o lead t o a spec if ic out c ome.
ht t ps : / / learn. uwat erloo. c a/ d2l/ c om m on/ popup/ popup. d2l?ou=43042&query St ring=ou%3D 43042%26c id… 6/ 7 10/ 9/ 12 Print able View Sy stemic communication problem: an issue wit h t he mec hanic s of an ordered series of
event s (proc ess). Syst emic c ommunic at ion problems of t en have bot t lenec ks or f ragile
c onnec t ion point s t hat c an lead t o f eelings of f rust rat ion and being out - of - t he- loop. ht t ps : / / learn. uwat erloo. c a/ d2l/ c om m on/ popup/ popup. d2l?ou=43042&query St ring=ou%3D 43042%26c id… 7/ 7...
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- Fall '12