What you experienc e as a problem wit h c ommunic at

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ded t o lead t o a spec if ic out c ome. What you experienc e as a problem wit h c ommunic at ion c an usually be analyzed in t erms of t he series of event s t hat is int ended t o lead t o a spec if ic out c ome. F or inst anc e, a phone message may be int ended t o c onf irm your c ommit ment t o a meet ing t he week af t er. If you aren’t able t o c ollec t t he message (f or inst anc e, if you don’t have a password t o t he voic e mail syst em, or you don’t have remot e ac c ess and are working out of t he of f ic e) or if you aren’t aware of how t he proc ess is designed and what it s out c omes are supposed t o be (f or inst anc e, if you expec t email messages t o c onf irm meet ing t imes), t hen you will have a problem. T here are many c ult ural dif f erenc es in how people express t hemselves. Dif f erent c ult ures have dif f erent ways of being c ourt eous, of f ering praise, showing ac c ept anc e, init iat ing dialogue, and rec eiving c rit ic ism. Don’t neglec t t he opport unit y t o learn t hings f rom t he variet y of people you work wit h. Respec t f ul c uriosit y is never of f ensive. Communic at ion problems c an be solved t hrough t he proc ess of analysis and innovat ion t hat we’ve desc ribed in t he model out lined in Week 1: Desc ribe t he problem Propose solut ions Implement solut ions Problems wit h proc esses are usually more c omplex t han problems wit h t hings, and t hey of t en 1/ 7 10/ 9/ 12 Print able View involve more people t o solve. It is import ant t hat you f ollow up on t he solut ions t hat are c hosen: it may sound like a good idea t o require everyone t o c hec k t heir email 20 t imes a day, but f eedbac k may suggest t hat you need t o modif y t hat solut ion in order t o ef f ec t ively solve t he problem. But onc e again, solving a c ommunic at ion problem c an really benef it you and your organizat ion, and c an help you move f orward in any number of ways. If you t ook t he Prof essional Development c ourse “PD 3: Communic at ion”, you will have dealt wit h many kinds of c ult ural problems t hat inhibit ef f ec t ive c ommunic at ion and...
View Full Document

This note was uploaded on 04/10/2013 for the course PD 6 taught by Professor Katherineacheson during the Fall '12 term at Waterloo.

Ask a homework question - tutors are online