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You passed this Milestone17 questions were answered correctly.1Which of the following is an example of an external filter in communication?Ryan told Anna to meet at the restaurant at 5, but due to static on the call, Anna heard 9 instead.Jeff uses the "Reply All" option on each email because he thinks it's important for everyone to stay informed.When traveling in Japan, Hayley gets on the wrong train because she cannot read the signs in Japanese.Taylor tells Calvin she is too busy to have dinner this week, and Calvin assumes she must be upset with him.RATIONALERecall that an external filter is an element introduced by the environment or communication method that may disrupt the communication process. Therefore, Ryan and Anna's scenario is an example of an external filter interfering in the communication process, as the static is this external filter.Hayley's scenario is an example of an internal filter in the communication process because the filter is a difference in language.Taylor and Calvin's scenario is an example of an internal filter in the communication process, as Calvin's own assumption is the filter.Jeff's scenario is not an example of a filter in the communication process; rather, it simply describes the sender's preference when communicating via email.CONCEPTThe Communication Process: Sender and Receiver2Zola and her team of servers at a local restaurant met to determine what their goals should be for the summer. Here is one of the goals that they created:"In the next 90 days, the serving team will make the restaurant a happier place by responding rapidly to all customer needs, including clearing away dishes, filling water glasses, and delivering food in a timely manner."Which SMART component is missing from this goal?The goal is not measurable.The goal is not specific.
The goal is not action-oriented.The goal is not time-phased.RATIONALEThe measurable aspect of this goal is missing. For a goal to be measurable, there must be a clear way to determine the goal's success. The goal is specific, as it gives a detailed description of what should be accomplished. The goal is action-oriented, as it will require effort to accomplish. The goal is time-phased, as it provides a clear deadline (90 days) for completion.CONCEPTCreating Common Goals: SMART Goals3Cynthia is pleased to see that her team has begun to function more like a unit; the members have all agreed on the goal of the project and are ready to move forward. Cynthia's team is currently in which phase of team development?AdjourningStormingPerformingNormingRATIONALECynthia's team is currently in the norming stage because that is the stage of team development in which the team starts to gain momentum as a cohesive unit.