Unformatted text preview: Managers who do not develop their emotional intelligence have difficulty in building good relationships with peers, subordinates, superiors and clients. 3. How does CVS teach complex problem-solving skills to employees in the Emerging Leaders program? CVS' human resources department, whose key focus is ensuring that every one of its people has the tools necessary to make customer-easy a reality. CVS provides opportunity with a commitment to developing and maintaining a positive work environment. In addition to gaining access to the senior management team, the managers enrolled in the program are given day-to-day problems to solve. A problem-solution format forces managers to identify the root of a problem more extensively. The questions focus on problems associated with the day-to-day operations of a drug store so that it becomes something really meaningful to them in their effort to focus on a customer-easy experience....
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- Summer '11
- Management, CVS Corporation, CVS management look