Lesson 1 Assignment #6 Chpt 1 Video Case Study

Lesson 1 Assignment #6 Chpt 1 Video Case Study - Managers...

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Lesson #1, Assignment #6: Chapter 1 Video Case Study Review the Video Case, 'CVS Corporation: Foundations of Behavior in Organizations' on page 25 of your text. Click HERE to view the video clip. Address the following topics in a brief essay of 200-250 words: 1.What key personality traits does CVS management look for when trying to identify a good potential leader? CVS looks for the following in their emerging leaders: Competent Forward-looking Inspiring Intelligent Fair-minded Broad-minded Straightforward Innovative Honest CVS developed the Emerging Leaders to provide current employee’s with the tools necessary to become extraordinary leaders. To confidently accept increased responsibility and accountability. 2.What do managers at CVS consider to be a pitfall that prevents employees from pursuing leadership opportunities at the company? Emotional intelligence: a person’s self-awareness, self-confidence, self-control, commitment and integrity and a person’s ability to communicate, influence, initiate change and accept change.
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Unformatted text preview: Managers who do not develop their emotional intelligence have difficulty in building good relationships with peers, subordinates, superiors and clients. 3. How does CVS teach complex problem-solving skills to employees in the Emerging Leaders program? CVS' human resources department, whose key focus is ensuring that every one of its people has the tools necessary to make customer-easy a reality. CVS provides opportunity with a commitment to developing and maintaining a positive work environment. In addition to gaining access to the senior management team, the managers enrolled in the program are given day-to-day problems to solve. A problem-solution format forces managers to identify the root of a problem more extensively. The questions focus on problems associated with the day-to-day operations of a drug store so that it becomes something really meaningful to them in their effort to focus on a customer-easy experience....
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