Lesson 7 Assignment #6 Chpt 8 Case Study

Lesson 7 Assignment #6 Chpt 8 Case Study - Lesson#7...

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Lesson #7, Assignment #6: Chapter 8 Case Study Review the Case Study, 'Frederick W. Smith - Federal Express' on pages 344-346 of your text, and address the following questions in an essay of 700-800 words: 1. How do the standards set by Fred Smith for Federal Express teams improve organizational performance? The focus on empowerment, employee involvement and quality action teams has meant many things to Federal Express: Increased teamwork Improved employee morale Strengthened leadership skills Improved productivity Additional revenue through cost savings More satisfied customers. Employee involvement and the quality action teams are the key to improving and strengthening the relationship between workers and management. Federal Express appears to be achieving their organizational performance by taking the human side of quality and empowering employees and putting people first. Employees are encouraged to be innovative and to make decisions that advance quality goals. Federal Express provides employees with the information and technology they need to continuously improve their performance. 2. What motivates the members of Federal Express to remain highly engaged in their teams? FedEx encourages its employees to be innovative and to make decisions that advance quality goals and also provides employees with the information and technology they need to continuously improve their performance. Federal Express knows that acknowledging efforts is essential for a motivated and satisfied work force, and that such acknowledgment stimulates new ideas and encourages better performance and team spirit.
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