11TP4.docx - 17 December 2020 I Background Car Care Plan or...

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17 December, 2020 I. Background Car Care Plan or the CCP was established in the year 1976. Since then, CCP have grown into a globally competitive and successful leading provider of vehicle warranty. They are the central provider of vehicle warranties and insurance with over a million of customers annually. They have different branches all over the world also and their sister company is Motors Insurance Company Limited or the MICL, which also maintained as a globally competitive while manifesting good standards. There are different products that they offer to their certified dealers like in their online registration and claims system which are the most streamlined, reliable and hassle-free governance services in the automotive industry. They also offer trainings to strive to achieve high standards that are totally maintained and to have direct approach in handling insurance claims. The CCP always do and aiming for their market position and conserve their competitive advantage, so they wanted to change and future proof their inheritance IT systems that is used for policy and claims administration. They decided that maximizing the benefits under the IT systems will lead to an improvement in customer service and efficiency. They also give an identity and hallmark that could use for documentation and consistent communications which is called Smart Innovation. There are assigned team under the said project and composed of different employees in order to ensure that the system changes will be enforced. During its first two months of observation and development, there is an issue about documents pass through that leads into an improper turnover of files and so the CCP wants to know the other causes that might have contributed to the conflicted submitted documents. II. Statement of the Problem A. With the use of the three - stage process in handling conflicts, this will help the company to handle arising problems during the approach regarding the project "Smart Innovation". The first step in

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