chap01brSTu - Managing in the 21st Century 1 Important...

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Unformatted text preview: Managing in the 21st Century 1 Important Concepts Management The Organization A Manager 2 Planning Leading The Process of Management Controlling Organizing 3 Types of Managers Organizational Level Top Managers Position Executives Functional Title President Vice President CFO Middle Managers Managers or Directors Production Manager Sales Manager HR Manager Production Supervisor Regional Sales Manger Chief Bookkeeper 4 First-Line Managers Supervisors The Roles of Management Figurehead Leader Liaison Spokesperson Negotiator 5 Additional Managerial Roles Monitor Disseminator Entrepreneurial Disturbance Handler Resource Allocator 6 Categories for Managerial Roles Interpersonal: Figurehead, leader, liason Informational: Monitor, disseminator, spokesperson Decisional: Entrepreneur, disturbance handler, resource allocator, negotiator 7 Three Processes for Promoting Change Entrepreneurial CompetenceBuilding Renewal 8 The People Side of Management Management Function Planning The Leadership Side of Management Getting department heads to work together Working with small groups of employees Dealing with inter-departmental conflicts Organizing Dealing with power and politics Expediting communication Understanding personal motivation and skills Influencing behavior of subordinates Correcting employee control problems Encouraging employees to change 9 Controlling Successful Managers Personality and Interests Competencies Achievements 10 Successful Managers have: Technical Skills Interpersonal Skills Conceptual Skills Diagnostic Skills Communication Skills Decision-making Skills Time-management Skills 11 Technology Globalization Deregulation Competition and Change Political Change Category Killers Global Workforce Human Capital 12 Fundamental Changes Facing Management Technological Innovation Globalization Forces Are Creating Uncertainty Turbulence Change Companies Must Be Responsive Adaptive Fast Deregulation Demographic Changes Political Changes 13 The New Management y y Smaller units Team-based organizations Empowerment Flatter structures New power bases y y Vision and values Knowledge-based organizations Agents of change Leadership E-commerce 14 y y y y y y ...
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This note was uploaded on 04/07/2008 for the course MGT 2230 taught by Professor Brainy during the Spring '08 term at St. Johns Duplicate.

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