4.3.1. T04b CS - Discussion Notes

Anthony lok 6 of 12 obdt04c11 hkpumm5131

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: ony Lok 6 of 12 OBD/T04c1/1 HKPU/MM5131: Organizational Behaviour & Development Assertiveness (motivation to satisfy one’s own interests) Interpersonal Conflict-Handling Styles High Appropriate for: complex issues full of Appropriate complex misunderstanding misunderstanding Compromising Low Avoiding Problem-solving Problem-solving: Parties confront the Problem solving: issue and cooperatively identify the problem, generate & weigh alternative solutions, and select a solution. Problemsolving Forcing Semester 2, 2012/2013 Inappropriate for: iissues rooted in ssues Inappropriate opposing value systems opposing Yielding Strength: llasts longer because it deals Strength asts with the problem rather than its symptoms symptoms Low High Cooperativeness Weakness: time consuming Weakness (Motivation to satisfy other party’s interests) 7 of 12 Yielding 8 of 12 Forcing Yielding (accommodating): Involves smoothing over differences in order to emphasize commonalities. emphasize Forcing (Dominating): Relies on formal authority to force compliance. The other party...
View Full Document

{[ snackBarMessage ]}

Ask a homework question - tutors are online