4.3.1. T04b CS - Discussion Notes

Anthony lok 6 of 12 obdt04c11 hkpumm5131

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Unformatted text preview: ony Lok 6 of 12 OBD/T04c1/1 HKPU/MM5131: Organizational Behaviour & Development Assertiveness (motivation to satisfy one’s own interests) Interpersonal Conflict-Handling Styles High Appropriate for: complex issues full of Appropriate complex misunderstanding misunderstanding Compromising Low Avoiding Problem-solving Problem-solving: Parties confront the Problem solving: issue and cooperatively identify the problem, generate & weigh alternative solutions, and select a solution. Problemsolving Forcing Semester 2, 2012/2013 Inappropriate for: iissues rooted in ssues Inappropriate opposing value systems opposing Yielding Strength: llasts longer because it deals Strength asts with the problem rather than its symptoms symptoms Low High Cooperativeness Weakness: time consuming Weakness (Motivation to satisfy other party’s interests) 7 of 12 Yielding 8 of 12 Forcing Yielding (accommodating): Involves smoothing over differences in order to emphasize commonalities. emphasize Forcing (Dominating): Relies on formal authority to force compliance. The other party...
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