02abce 07 Infrastructure and Operations.pdf - ML 3 u2013...

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ML 3 MIS Infrastructure and Operations 1 INFRASTRUCTURE AND OPERATIONS 2. Infrastructure and Operations a) Management of IS Operations b) IT Service Management c) Change Management Process d) Computer Hardware Components and Architectures e) Capacity Management f) Operating Systems g) Network Architecture (LAN, WAN & Wireless) Management of IS operations Management of IS operation requires working on multiple fronts and strategies should be developed for these. It includes: 1. IM Strategy It is the basic approach an organization has to manage its IS. It includes: a. Planning IS development current/future needs, different management levels needs, different organizational subunit needs b. Organizational environment of ISD big/small, headed by senior/junior person c. Controls like cost and quality d. Technology like system development methodology 2. IS Strategy This is long-term directional plan, which is business led and demand oriented, concerned with exploiting IT to support business strategy and/or create new business opportunities.

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