Intuit Turbo Tax Video Phone Support-Agent-1.25.21 (REV1).pdf (3).pdf

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Intervals Available*01/23/2104/30/21Sunday - Saturday8:00 a.m.12:00 a.m. ET04/16/2104/30/21Monday - Friday8:00 a.m.8:00 p.m. ETMost Intervals Available*Monday - Friday11:00 a.m. ET8:00 p.m. ETService RevenuePlease refer to your Service Partner forservice revenue details.Class ScheduleLog-In Party1/25/2021Phase I1/26/2020 - 2/17/2021Please see page 4 for detailsClass Times Offered*MondayFriday9:00 a.m.1:00 p.m. ET10:00 a.m.2:00 p.m. ET1:30 p.m.5:30 p.m. ET4:00 p.m.8:00 p.m. ET6:00 p.m.10:00 p.m. ETSpecial Servicing Requirements8 intervals required on Saturdays or Sundaysor a combination of both6 intervals required on MondaysPeak Week Requirements40 Intervals week of January 31st- Feb 6th40 intervals week of Feb 7thFeb 13th40 Intervals week of April 4thApril 10th40 Intervals week of April 11thApril 17thPeak Day Requirements04/14/218 intervals04/15/2110 intervals04/16/21 -6 intervalsIntuit TurboTax Smartlook - Video SupportInbound Customer Service & Software Tech SupportLimited Engagement OpportunityService through 04/30/21WOW! Enroll early and qualify for a Servicing Incentives!Must meet 100% of outlined servicing requirementsPlease see page 7 for all incentive detailsServiceRevenueCertificationServicingTimesAvailable*Select ONE class time to attend throughout both course phases*Subject to change based on client needs
Intuit TurboTax Smartlook - Video SupportAbout the Client | Intuit Inc.Intuit Inc. is an enterprise software company thatdevelops financial and tax preparation software andrelated services for small businesses, accountants andindividuals.TurboTax is a tax preparation software package and isone of the most popular income tax preparation softwarepackages in North America. The software is designed toguide users through their tax returns step-by-step.System and Equipment StandardsClick Here for System & Equipment PolicyAdditional equipment required. If you previously serviced the TurboTax program pleaseuse chat pack previously provided. If not, one will be sent to you.Chat Pack includes:Logitech C170 WebcamWebaround Banner Round Ocean BlueAgents must also have:Noise Cancelling Headseti5 (or equivalent), i7 recommendedWin 8.1 (64bit) accepted, Win 10 (64bit) recommended & preferredCurrent OS patches (last 15 days)Anti-malware solution with current definitions (15 days)Active firewallGlobal Protect 5.0.2For more information about Intuit TurboTax review the client’s websiteSee First-Hand WhatACall Is Like Watch Now!
What to ExpectInbound phone and video customerservice/technical support. Handle technical supportquestions via phone, with video capability.Research, analyze and determine an appropriatecourse of action for TurboTax customers.

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Term
Spring
Professor
COMPTONW
Tags
Intuit, Intuit Inc

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