class5 - Chapter 5 Communication Communication Nonverbal...

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Chapter 5 Communication
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2 Communication Nonverbal Communication Nonverbal Communication Verbal Communication Dysfunctional Communication And What To Do About It
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3 Communication More often than we realize, we face an interpersonal gap
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4 Nonverbal Communication Nonverbal communication involves all the things people do in interaction except for what they say.
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5 Functions of Nonverbal Communication Providing Information Regulating Interaction Defining Relationships Social Control Presentational function Service-task function
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6 Components of Nonverbal Communication Facial Expressions Because facial expressions are so informative, people sometimes try to control them: Intensifying , Minimizing Neutralizing Masking This can occur due to display rules.
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7 Components of Nonverbal Communication Gazing Behavior Looking at someone can communicate interest and affection. But a lot of looking can also communicate dominance and status. “look-speak” The visual = ---------------------------- dominance ratio “look-listen” (VDR) High-status people tend to use a higher visual dominance ratio (VDR) than people of lower status do.
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8 Components of Nonverbal Communication Body Movement Gestures vary widely from culture to culture, but can also informative.
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