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Unformatted text preview: efine benchmarks. • Special Training and Development Topics • Special Topics in Training and Development (cont’d) • Orientation A formal process of familiarizing new employees with the organization, their jobs, and their work units. Benefits: • • Lower turnover Increased productivity Improved employee morale Lower recruiting and training costs Facilitation of learning Reduction of the new employee’s anxiety Special Topics in Training and Development (cont’d) Basic Skills Training Basic skills have become essential occupational qualifications, having profound implications for product quality, customer service, internal efficiency, and workplace and environmental safety. • Typical basic skills: Reading, writing, computing, speaking, listening, problem solving, managing oneself, knowing how to learn, working as part of a team, leading others. • • Special Topics in Training and Development (cont’d) To implement a successful program in basic and remedial skills: Explain to employees why and how the training will help them in their jobs. Relate the training to the employees’ goals. Respect and consider participant experiences, and use these as a resource. Use a task­centered or problem­centered approach so that participants “learn by doing.” Give feedback on progress toward meeting learning objectives. • Special Topics in Training and Development (cont’d) • Team Training Issues Team building is a difficult and comprehensive process. Team development is not always a linear sequence of “forming, storming, norming, and performing.” Additional training is required to assimilate new members. Behavioral and process skills need to be acquired through participative exercises. • • Special Topics in Training and Development (cont’d) Cross­Tra...
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This note was uploaded on 05/23/2013 for the course MGMT 310 taught by Professor Patriciasadler during the Spring '13 term at UMBC.

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