28KAI TIAKI NURSING NEW ZEALAND > JUNE 2008 > VOL 16 NO 5PROFESSIONAL FOCUSPOSITIVE CARING THAT WORKS!By professional nursing adviser Anne BrinkmanA plague of bullying is infecting nursing. Nurses need to be taughtmore positive models of human interaction, both to benefit theirpatients and to increase their own job satisfaction.We all know relationships are the essenceof nursing. How we form and maintainthose relationships with patients andtheir families, and with one another as healthprofessionals, is fundamental to health outcomesand job satisfaction. A core aspect of our mentaland emotional health is having that “sense ofbelonging” which results from the good personaland working relationships we create.1Having emotional intelligence is crucialas we negotiate the complex and sometimestwisted paths before us. During the 1990s, theidea of emotional intelligence was brought tolight through analysis and dissection of whathappens in our exchanges with others and howwe influence the process.2Being aware of ouremotions and their effects, being able to carryout accurate self-assessments, and being self-confident with good self-control are skills weneed to pursue, maintain and refresh on a regularbasis. These skills underlie our perspective andinterpretation of life, and thus strongly influencethe quality of care we deliver.
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