51157187 - PROFESSIONAL FOCUS POSITIVE CARING THAT WORKS A plague of bullying is infecting nursing Nurses need to be taught more positive models of

51157187 - PROFESSIONAL FOCUS POSITIVE CARING THAT WORKS A...

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28 KAI TIAKI NURSING NEW ZEALAND > JUNE 2008 > VOL 16 NO 5 PROFESSIONAL FOCUS POSITIVE CARING THAT WORKS! By professional nursing adviser Anne Brinkman A plague of bullying is infecting nursing. Nurses need to be taught more positive models of human interaction, both to benefit their patients and to increase their own job satisfaction. W e all know relationships are the essence of nursing. How we form and maintain those relationships with patients and their families, and with one another as health professionals, is fundamental to health outcomes and job satisfaction. A core aspect of our mental and emotional health is having that “sense of belonging” which results from the good personal and working relationships we create. 1 Having emotional intelligence is crucial as we negotiate the complex and sometimes twisted paths before us. During the 1990s, the idea of emotional intelligence was brought to light through analysis and dissection of what happens in our exchanges with others and how we influence the process. 2 Being aware of our emotions and their effects, being able to carry out accurate self-assessments, and being self- confident with good self-control are skills we need to pursue, maintain and refresh on a regular basis. These skills underlie our perspective and interpretation of life, and thus strongly influence the quality of care we deliver.
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