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Unformatted text preview: March 26, 2008 Parts of a conversation 1. Greeting Use basic phatic communication General his, how are you Enable you to start talking Ways to start talking Question Compliment Harmless- what do you think about the weather? Direct Statement 2. Topic 3 basic types of topics Situation or the setting- how do you know the host Yourself The other person 3. Maintain Ask open ended questions Free information Ask follow-up questions Lighter topics (stay away from politics, religion) 4. Closing Signal- Oh..its about time for me to go run errands Something that meant something to you Show your appreciation for them taking the time to get to know you Express hope for future contact (If you want) Apologize 3 Basic Parts What happened Give an explanation Make some sort of statement of remorse or sorrow Tips Be sincere Use good timing Choose the appropriate method Do not use an apology that is not an apology Example: Forced apology- ugh..sorry....
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- Spring '08