Empathy organizational awareness service orientation

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Unformatted text preview: Code Box”) Download free ebooks at 52 Emotional Intelligence (EI) Managing Your Career Self-Control Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative Social Awareness: Sensing what others are feeling; being able to understand situations from others’ perspective; cultivating relationships with a diverse range of people. Empathy Organizational Awareness Service Orientation Social Skills: Handling emotions in respect to relationships with other people; able to read the intricacies of social interactions; able to interact in social situations well; able to use this skill set to influence, persuade, negotiate, and lead. Influence Leadership Developing Others Communication Change Catalyst Conflict Management Building Bonds Teamwork and Collaboration Figure 8: Goleman’s EI Competencies What is most important to recognize about Goleman’s model of EI is that these competencies are not considered to be innate. Instead, they must be developed over time in order to develop and improve performance. Unlike IQ, which is believed to be ‘fixed’ by the time we reach adulthood, EI is not. You can continue to develop your emotional intelligence throughout your lifetime. Download free ebooks at 53 Job-Seeking Skills Managing Your Career 8. Job-Seeking Skills 8.1 Introduction You could spend multiple ebooks discussing the various tools and techniques for seeking and acquiring a job. But there are a few skills that can give you a large advantage over your competition if you learn how to use them. It doesn’t hurt to review that point again – the job market is a competitive market. When you are looking for a job, you should evaluate your candidacy in comparison to what other possible candidates will bring to the table. Then you will want to highlight your own strengths for the particular job. We’ll take a look at three main techniques for job-seeking in this chapter: Your resume Networking Interview skills 8.2 Your Resume The average employer will spend less than 10 seconds reviewing your resume. In that time they will determine whether or not they want to hear more about you. So your resume has to speak to that individual employer and to the individual job that you are applying for. Yes, that means you need to customize your resume every time you apply for a position. Is it extra work? Yes, it is. But if you follow this advice, you will save time and energy as well as enhance your chances for getting past that first glance: Use action verbs to describe your responsibilities. So instead of ‘responsible for customer service quality,’ use something like: ‘Acted proactively to ensure quality customer service by conducting regular customer satisfaction surveys, observing employee interactions with customers, and training employees on a quarterly basis regarding customer service techniques and policy.’ Notice that the second sentence is specific and creates a picture of what you actually did in your job. Create a ‘Master Resume’ that lists everything you did at every position you’ve held, every training certificate or course you took, and any awards or achievements you completed. Then when you need to apply for a job that focuses on sales, for example, you can pull all sales-related copy from your master resume to create a resume that highlights all of your sales-related experience. You can do this each time you apply for a job so that you present the best picture of your qualifications each time. Instead of creating a generic ‘objective’ statement at the top of your resume, use your cover letter to highlight your qualifications and your objective for applying with the organization. Download free ebooks at 54 Job-Seeking Skills Managing Your Career Take advantage of free career services and training programs at your former university or at the local Department of Labor Career Center. It never hurts to get a second opinion on your resume. 8.3 Networking Like it or not, the fact of today’s job market is that most people hire people they know. Or at least someone that someone they know has recommended. Think about it from the hiring manager’s point of view – if you had to hire someone, wouldn’t you rather hire a known entity rather than take a risk on a complete stranger? So one of the best things you can do for yourself if you want to truly manage your career is to make all the effort you can in networking with others. This doesn’t just mean going out for Happy Hour with the people in your office. It means creating network of professionals that you can turn to when you are ready to make your next career move. Think creatively about increasing your network and you will find that there is really no limit to the professional network you can create. Possibilities include: Friends, family, and acquaintances Church members Alumni organizations Please click the advert Try this... Challenging? Not challenging? Try more
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