Unformatted text preview: be able to move some of these weaknesses over to your Strengths list. Seeing
that you can achieve something you set your mind to will help to build up your
confidence. 3. See Failures as Learning Experiences
When you have setbacks or failures, view them as learning opportunities or
meaningful challenges. Don’t dwell on them, but instead learn what you can from
them and know that you now have that knowledge for the next situation in life. 3.4 Getting Feedback from Others
None of us knows exactly how we are seen by others. Think about someone you work with. You can see
them clearly – their strengths, their weaknesses. You see things about them that they don’t seem to know
about themselves. So you can assume the same is true of you. There are people who can give you some
very valuable feedback on your strengths of weaknesses. You won’t do this with just anyone – you would
do it with people that you trust and with whom you have an important relationship. For example, you
could ask your spouse, boss, subordinates, children, or close friends. You let them know that you are
trying to learn about yourself and how you interact with others and you want them to feel free to say what
they really think.
There are two rules to using this tool. First, your main job is to listen. You can ask clarifying questions
such as ‘can you tell me more about that?’, or use listening acknowledgements like ‘right’, ‘uh-huh,’
‘sure.’ You don’t defend, explain, or rebut what is said to you. You have to keep an open mind and listen
to the other person with the understanding that what they are saying is how you appeared to them in
experiences they have had with you. This is a chance for you to learn about yourself, not an opportunity to
justify past behavior.
Two rules to requesting feedback:
1. Your main job is to listen. Avoid interjecting, interrupting, defending yourself or justifying your actions.
2. You don’t hold anything against the person giving you feedback, even if you don’t like what you hear. That brings us to the second rule – you don’t hold anything said against the person that said it. You need
to e able to hear the good and the bad and to appreciate the other person’s candor. You should appreciate
that they feel comfortable enough to tell you what might be difficult to hear. This can not only be a very
valuable tool for learning about your own strengths and weaknesses, but it can also greatly strengthen your
relationship with the person that you do the exercise with – as long as you follow these rules!
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20 Communication Skills Managing Your Career 4. Communication Skills
4.1 The Importance of Communication
In a survey conducted by the Katz Business School at the University of Pittsburgh, organizations rated
communication skills as the most important factor used in selecting their management staff. The study
found that oral and written communication skills were important in predicting job success, as was the
ability to communicate well with others in the workplace.
A University of Pittsburgh study found that the most important factor in
selecting managers is communication skills. This makes sense when you think about it. If you can communicate well, you can get your message across
to others in an effective way and they then have accurate instructions to complete their assigned tasks. If
you are not able to communicate well, the messages you send get lost in translation. Communication
breakdowns result in barriers against your ability to develop both professionally and personally. In order
to effectively manage your career – no matter what career you choose – having effective communication
skills is vital. e Graduate Programme
for Engineers and Geoscientists I joined MITAS because
I wanted real responsibili Please click the advert Maersk.com/Mitas Real work
ree work placements Month 16
I was a construction
the North Sea
Download free ebooks at bookboon.com 21 Communication Skills Managing Your Career 4.2 What Is Communication?
When asked to define communication, how would you respond? Most people will relate to the forms of
communication – talking or listening. But communication goes beyond that. Communication involves
getting information from one person to the other person. Yet even this is not a complete definition because
communicating effectively involves having that information relayed while retaining the same in content
and context. If I tell you one thing and you hear another, have I communicated?
Communication is the art and process of creating and sharing ideas. Effective
communication depends on the richness of those ideas. 4.3 What Are Communication Skills?
Imagine you are on one side of a wall and the person you want to communicate with is on the other side of
the wall. But there’s more than the wall in the way. The wall is surrounded by a moat that is filled with
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This note was uploaded on 06/07/2013 for the course BA 202 taught by Professor Cuongvu during the Fall '13 term at Copenhagen Business School.
- Fall '13