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Unformatted text preview: rocodiles and edged by quicksand. These barriers could be things like different cultures, different
expectations, different experiences, different perspectives, or different communication styles, to name just
a few. You might experience only one of these barriers at a time, or you might find yourself facing them
all. Getting your message to the other person requires that you recognize these barriers exist between you,
and that you then apply the proper tools, or communication skills, to remove those barriers preventing
your message from getting through.
Communication skills are the tools that we use to remove the barriers to
effective communication. So if we look at communication from another angle, it involves the perception of the information as much
as the delivery of that information. In other words, we can define communication as the art and process of
creating and sharing ideas. Effective communication depends on the richness of those ideas. In order to be
effective at communicating, there are a number of skills that you can rely. Which skill you choose will
depend upon your situation, the recipient of your communication, and the information that you need to
Of course, communication is a two-way street. The person on the other side of those barriers will also try
to send messages back to you. Your ability to understand them clearly could be left to a dependence on
their ability to use communication skills. But that’s leaving the success of the communication to chance.
Instead, you can also use your own communication skills to ensure that you receive messages clearly as
Finally, there isn’t only one point in your communication with another person at which you have to watch
out for barriers. To be successful at communicating, it’s important to recognize that these barriers to
communication can occur at multiple points in the communication process. Download free ebooks at bookboon.com
22 Communication Skills Managing Your Career 4.4 The Communication Process
The communication process involves multiple parts and stages. These are: Source Message Encoding Channel Decoding Receiver Feedback Context At each of these stages, there is the potential for barriers to be formed or problems to arise. As we look at
ways to limit the barriers to communicating effectively, remember that you may have to apply them at
more than one occasion during your communications process. The steps in the process are represented in
Figure 1 and explained further in the following information. Figure 3 – The Communication Process Download free ebooks at bookboon.com
23 Communication Skills Managing Your Career 4.4.1 Source
The source of the communication is the sender, or for our purposes, you. In order to be a good source, you
need to be clear about the message that you are sending. Do you know exactly what it is that you want to
communicate? You’ll also want to be sure you know why it is that you are communicating. What result is
it that you expect? If you cannot answer these questions, you will be starting the communication process
with a high chance of failure.
4.4.2 Message Please click the advert The message is simply the information that you want to communicate. Without a message, there is no
cause for communicating. If you cannot summarize the information that you need to share, you aren’t
ready to begin the process of communication. We will turn your CV into
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24 Communication Skills Managing Your Career 4.4.3 Encoding
Encoding is the process of taking your message and transferring it into a format that can be shared with
another party. It’s sort of like how messages are sent via a fax. The information on the paper has to be
encoded, or prepared, before it can be sent to the other party. It has to be sent in a format that the other
party has the ability to decode or the message will not be delivered.
In order to encode a message properly, you have to think about what the other person will need in order to
understand, or decode, the message. Are you sharing all the information that is necessary to get the full
picture? Have you made assumptions that may not be correct? Are you using the best form of sending it in
order to ensure the best chance of the message being properly received? Are there cultural, environmental,
or language differences between you and the other party that could cause miscommunication?
Of course, to encode a message properly, you have to know who your audience is. You need to have an
understanding of what they know and what they need to know in order to send a complete message. You
need to use language they will understand and a context that is familiar. One simple example of how you
can do this is being sure to spell ou...
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This note was uploaded on 06/07/2013 for the course BA 202 taught by Professor Cuongvu during the Fall '13 term at Copenhagen Business School.
- Fall '13