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Unformatted text preview: t acronyms. We sometimes forget that not everyone is familiar with the
acronyms that we may use on a regular basis.
The channel is the method or methods that you use to convey your message. The type of message you
have will help to determine the channel that you should use. Channels include face-to-face conversations,
telephone calls or videoconferences, and written communication like emails and memos.
Each channel has its advantages and disadvantages. For example, you will find it difficult to give complex,
technical information or instructions by using just the telephone. Or you may get bad results if you try to
give criticism via email.
Decoding happens when you receive the message that has been sent. The communication skills required to
decode a message successfully include the ability to read and comprehend, listen actively, or ask
clarifying questions when needed.
If the person you are attempting to communicate with seems to be lacking the skills to decode your
message, you will need to either resend it in a different way or assist them in understanding it by
supplying clarifying information. Download free ebooks at bookboon.com
25 Communication Skills Managing Your Career 4.4.6 Receiver
Since you have thought out your message, you’ve certainly also thought about what you want the desired
result to be on the part of your listener. But it’s important to realize that each person that receives your
message will be listening to it through their own individual expectations, opinions, and perspectives. Their
individual experiences will influence how your message is received.
While you can’t always address each person’s individual concerns in a message, part of planning for your
communication is to think ahead of time about what some of their thoughts or experiences might be. For
example, if you are releasing a new product and want to convince customers to try it, you would want to
be certain to address the specific benefits to the customer, or what improvements have been made since
the last version was released.
No matter what channel you have used to convey your message, you can use feedback to help determine
how successful your communication was. If you are face-to-face with your audience, you can read body
language and ask questions to ensure understanding. If you have communicated via writing, you can
gauge the success of your communication by the response that you get or by seeing if the result you
wanted is delivered.
In any case, feedback is invaluable for helping you to improve your communication skills. You can learn
what worked well and what didn’t so that you can be even more efficient the next time you communicate
with that person or the next time you need to communicate a similar message.
The context is the situation in which you are communicating. It involves the environment that you are in
and that in which your audience is in, the culture of your organization(s), and elements such as the
relationship between you and your audience. You communication process will not look the same when
you are communicating with your boss as it will when you are communicating with a friend. The context
helps determine the tone and style of your communication. 4.5 Elements of Communication
What does it take to communicate with another person? How are we communicating even when we aren’t
using words? When you begin studying communication, you’ll find that we communicate with much more
than our words. In face-to-face communication, our words are only part of the message.
The balance of the message, and in fact, the largest part of the message that we are sending to others is
made up of non-verbal information. It is composed of our body language and our tone of voice. Figure 4
below demonstrates this fact. Download free ebooks at bookboon.com
26 Communication Skills Managing Your Career Figure 4: Face to Face Communication Please click the advert Budget-Friendly. Knowledge-Rich.
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27 Communication Skills Managing Your Career 4.5 Face to Face Communication
Albert Mehrabian’s work on verbal and non-verbal communication in the 1960’s and early 1970’s is still
considered a valid model today. He posed that the non-verbal aspects of communication such as tone of
voice and non-verbal gestures communicate a great deal more than the words that are spoken. He also
found that people are more likely to believe your non-verbal communication than your verbal
communication if the two are contradictory. In other words, you are most believable and most effectively
communicating when all three elements of face-to-face communicatio...
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This note was uploaded on 06/07/2013 for the course BA 202 taught by Professor Cuongvu during the Fall '13 term at Copenhagen Business School.
- Fall '13