80%(5)4 out of 5 people found this document helpful
This preview shows page 1 - 2 out of 11 pages.
TESOL End of the term assignment (after phase 8)1. “It is important to evaluate the success and effectiveness of your courses so that youcould make improvements on an on-going basis”. Justify the statement withreference to Kirkpatrick’s Model. You need to mention relevant activities to assesseach stage. (500 words)Evaluation provides a systematic method to study a program, practice, intervention, orinitiative to understand how well it achieves its goals. Evaluations help determine whatworks well and what could be improved in a program or initiative. Evaluation helps us toknow whether the instructional objectives have been achieved or not. Assuch evaluation helps planning of better strategies for education. A sound programmeof evaluation clarifies the aims of education and it helps us to know whether aims andobjectives are attainable or not. Evaluation is being used to measure student progress, reformeducation systems, and enhance accountability for outcomes. School administrators andteachers alike are conducting evaluations of their own to improve school performance andfoster creative spaces for learning. The Kirkpatrick Model of Evaluation, first developed by Donald Kirkpatrick in 1959, is themost popular model for evaluating the effectiveness of a training program. The modelincludes four levels of evaluation, and as such, is sometimes referred to as 'Kirkpatrick'slevels" or the "four levels."A new SoftwareTraining Programme for its agents was conducted in a well known CallCentre in which various activities were conducted to assess each stage of Kirkpatrick’smodel as follows :-Reaction:- A large technical support call center rolled out new screen sharing software for agents to usewith the customers. They're providing training to teach the agents how to use the newsoftware. A trainer hosted a one-hour webinar that teaches the agents when to use screensharing, how to initiate a screen sharing session, and how to explain the legal disclaimers.Group was splitted into breakout sessions at the end to practice.At the conclusion of the experience, participants are given an online survey and asked torate, on a scale of 1 to 5, how relevant they found the training to their jobs, how engagingthey found the training, and how satisfied they are with what they learned. There's also aquestion or two about whether they would recommend the training to a colleague andwhether they're confident that they can use screen sharing on calls with live customers.Learning:- A detailed information about the software such as its pros and cons was shared with all theagents. After two days an activity of MCQ’s were conducted for the agents to assess thelearning done by them with the above mentioned training. Also a pre test was conductedbefore the training which helped us understand and compare the effectiveness of training.