HCM 325-Journal 2-2.docx - Teisha Lopez Journal 2-2...

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Teisha Lopez Journal 2-2 November 7, 2020 After watching TED Talk: Why Don’t Patients Behave Like Consumers? (13:04), consider a healthcare product/service experience purchased by you, a family member, or a friend, and answer the following questions: 1. Was this a discretionary purchase? Explain. The healthcare service that comes to mind is that I was having bad knee pain after a longstanding injury and a coworker recommended an orthopedist that was working in the practice we we’re at to try and fix my knee pain. This was not a discretionary purchase because this was a service that was required for me in order to fix my knee pain. I was looking for a provider and services that I could trust. I had a previous knee surgery by a provider who ended up getting sued for malpractice, so I really needed this second opinion. My knee pain was medically necessary to complete so I was not electing this service unlike if I was going to see a plastic surgeon for example.

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