Asessment-Task-3 V3.1.docx - Assessment Task 3 BSBMGT517...

Assessment Task 3 BSBMGT517 Manage operational plan
Monitor and review
operational performance
Submission details
Student’s
name
Jesus Gacitua
Student
no.
CRI0100I1C
Assessor’s
name
Mark Teleky
Phone
no.
Assessment
site
Assessment
date/s
3 th February, 2021 Time/s
The assessment task is due on the date as mentioned in the Moodle. Any
changes to this arrangement must be approved in writing by your
assessor.
Submit this document with any required evidence/proofs attached. See
specifications/details below for details.
Performance objective
You will demonstrate skills and knowledge required to monitor and review
operational performance.
Assessment description
In response to a simulated business scenario, and using work completed in
Assessment Task 1, you will develop, monitor and review performance
systems
1
, analyse performance, identify areas of underperformance, take
prompt remedial/corrective action and report on operational performance.
In accordance with contingency/backup planning developed in Assessment
Task 1, you will take prompt action to address employee
1
A performance management system helps HR managers establish clear
performance expectations through which employees can easily understand what is
expected of their job. It allows managers to reinforce on their employees, the
individual accountability to meet their goals and evaluate their own performance.
LLOYDS INTERNATIONAL COLLEGE ©
Innovation and Business Industry Skills Council Ltd.
Modified sep 2020
1 st edition version: 3.1
Page 1 of
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Assessment Task 3 BSBMGT517 Manage operational plan
underperformance. In a role-play, you will coach the employee in
accordance with performance management systems.
You will then prepare and present, in a second simulated role-play, a
management report describing the performance system, performance
results and recommendations for changes to operational plans. During the
role-play, you will negotiate changes to operational plans and gain
approval for recommendations from the Operations General Manager (the
facilitator/assessor).
Procedure
1. Read the simulated BBQfun scenario information provided in
Appendix 1 of this task and in the business documentation provided
by your assessor (the same documentation provided in Assessment
Task 1).
2. Prepare a plan for monitoring performance from the start of
implementation to the end of the financial year. You may use the
action plan template (provided in Appendix 2) or create your own
plan. Ensure you include plans for monitoring and/or documenting:
a. budgetary and financial performance
b. productivity performance
c. employee performance in line with performance management
policy
d. milestone achievement and performance against targets
e. dates for monitoring activities in line with scenario
f. resources for monitoring
g. progress reporting at the end of each quarter to the Operations
General Manager
h. regular performance management of online staff and lodgement
of records with the HR Manager
i. describes the development and implementation of document