TASK 2,3,4.docx - Anas Khan VTI19369 BSBMGT617 Task 2...

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Anas Khan VTI19369 BSBMGT617 Task 2 Executive Summary Ozhouse Clean, based in Melbourne, offers professional, residential cleaning services, including regular home cleaning and spring-cleaning services. Founded in 2005, the company is a family business set up and run by James and Nancy Anderson. James and Nancy are the company's owners. Their daughters are also employed by the company, Amanda, and Sarah. Amanda is the manager of operations, and Sarah is the manager of administration. Vision: Ozhouse Clean is constantly working to make us the most respected and sought-after contract cleaning service in Melbourne and to support facilities. It also seeks to provide all residential cleaning services to the consumer in an environmentally sound, efficient, and professional manner. We exist to attract and maintain clients. Mission: Ozhouse Clean is to provide all residential cleaning services to the customer in an environmentally sound, reliable and professional manner. We exist to attract and retain clients. When we adhere to this maxim, everything else will fall into place. The offerings must meet the clients ' needs. Values: Respect: take time to understand, appreciate and respect each person's choices. Responsibility: to act with integrity towards our employees, our clients, the community and the environment. Care: a care duty for our employees, clients, and the environment. Excellence: constantly seeking the best standard of our cleaning and customer service experience. Integrity: behaving frankly, freely, and doing what we're going to say. Innovation: pioneers in the industry. Identifying and analysing trends in demand for cleaning services, nationally as well as in the local Melbourne market. The industry is in a growing phase of its life cycle, with strong revenue growth led by increasing corporate and government outsourcing of non-core services, including cleaning services. This trend has been followed by steady growth in new and existing customers, particularly in the education and healthcare sectors, as well as large businesses. Throughout the period, outsourcing trends and the growing number of businesses across the economy have driven strong demand for cleaning services. Customer organisations have increasingly outsourced cleaning activities to focus on core activities and to look for cost-effectiveness. Increasing demand for residential cleaning services from high-and dual-income households, particularly elderly residents, also helped the performance of the industry. Higher turnover and higher outsourcing have driven revenue growth over the period High industry competition has contributed to a decline in profitability over the past five years Industrial cleaning and washing services are likely to benefit from increased outsourcing trends Identifying competitors in the market for Oz house Clean. Include information for at least three competitors, providing a summary of their services, as well as an explanation of how their services
Anas Khan VTI19369 BSBMGT617

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