Robles Unit 4 Assignment 1.docx - Running head PROCESS...

This preview shows page 1 - 4 out of 12 pages.

Running head: PROCESS IMPROVEMENT PLAN: WILD DOG COFFEE COMPANY 1 Process Improvement Plan: Wild Dog Coffee Company The Coffee Quality Improvement Project August 9, 2020
PROCESS IMPROVEMENT PLAN: WILD DOG COFFEE COMPANY 2 Table of Contents Introduction 3 Process Identification 3 Ergonomics 3 Metrics 4 Procedure 5 Purpose (of the procedure) 6 Analyze Performance Data 6 Variation 8 References 9 Appendix A 11 Appendix B 12
PROCESS IMPROVEMENT PLAN: WILD DOG COFFEE COMPANY 3 Process Improvement Plan: Wild Dog Coffee Company Introduction The expansion of the coffee industry and social adoration has created demand and driven growth for the United States Coffee Production market (United States Coffee Production Market: High coffee consumption and premium product sales will aid growth: Coffee Production in the US - Industry Market Research Report, 2014). This expansion has been amidst global recession, rising unemployment, and waning consumer confidence (United States Coffee Production Market: High coffee consumption and premium product sales will aid growth: Coffee Production in the US - Industry Market Research Report, 2014). The social impact of major coffee brands has developed strong brand loyalty and contributed to high margins and revenue growth (United States Coffee Production Market: High coffee consumption and premium product sales will aid growth: Coffee Production in the US - Industry Market Research Report, 2014). This creates an environment for the potential expansion of successful locations and the ability to further increase revenue through process improvement. Process Identification The Wild Dog Coffee Company’s brewing and assembling processes will remain similar between locations; however, preparation workflow can be improved to create a leaner system of processes. Before processes can be improved, an examination of workplace ergonomics must be evaluated to determine workflow and reduce non-value added steps. The Coffee Quality Improvement project was initiated to develop a process to improve efficiency and effectiveness at the Wild Dog Coffee Company. This project includes coffee preparation and order delivery. The Coffee Quality Improvement plan describes how the preparation process will be analyzed in order to continually monitor and improve production efforts. The process improvement plan lays out the necessary steps to identify, measure, and implement the necessary process improvements for Coffee Quality Improvement and streamline its creation through workflow ergonomics. Ergonomics “Ergonomics is the scientific discipline concerned with the understanding of the interactions among humans and other elements of a system, and the profession that applies theoretical principles, data and methods to design in order to optimize human well-being and overall system performance” (Coelho, 2010, p.1). Implementing ergonomics reduces musculoskeletal disorders, increases productivity and reduces the number and severity of work- related injuries (Ergonomics, n.d.). Baristas who dole out lattes, Americanos, and cappuccinos

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture