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Where to Work Mosley
Running Header : Where to Work? Home or Office
Where to Work? Home or Office
Ronnisha Mosley
DeVry University – Keller Graduate School of Management
Professor – Victoria Ashiru
Managerial Decision-Making (MGMT530)
June 23, 2013

Where to Work Mosley

Where to Work Mosley
Executive Summary
The Indiana Family and Social Service Administration have incurred an increased
workload due to a change in the policy manual caused from a lawsuit. Employees are required to
work overtime to complete weekly goals. With the increased workload and overtime that is
performed the utility expenses and employee’s pay have increased. This is causing negative
impact on the budget. This change has also decreased personal time for employees and morale in
the agency has decreased. With the low morale in the work environment employee productivity
has decreased also. Management wants to create the opportunity for employees to work from
home. By allowing employees to work from home will decrease expenses for the agency and
increase morale and productivity for employees. The FSSA is afraid that retaining employees in a
supervised building will lead to an unsatisfied work environment and employees will abandon
their positions. It would cost the agency less to rearrange the work environment than to train and
replace new staff to fill those positions. The FSSA wants to incorporate telework into the agency
to maximize employee morale and productivity and minimize agency expenses.

Where to Work Mosley
Introduction – Overview of Decision Problem
Problem Statement
The general nature of the problem is the increased workload. This workload has led to an
increase in utility expenses and decrease in employee morale. Mandating the employees to work
overtime to fulfill goals has caused staff to become disgruntle in the work environment and to
quit their jobs. There has also been an increase with employees pay that will cause the agency to
go over the budget if this is not controlled somehow.
This string of events has been triggered by a lawsuit filed against the Indiana Family and
Social Services Administration. The FSSA goes through a process when denying clients. It
begins with a case being processed and eligibility being determined. Once a client has been
determined ineligible the State denies the client with a reason code to explain why the clients are
denied. Some clients felt these reasons were too vague. For example, failure to verify income
does not explain what type of income the client failed to provide, such as employment income,
unemployment income, child support, and etc. The clients filed a lawsuit against the agency by
claiming their denial reasons were not explained in detail.
The change the agency wants to incorporate does have some constraints. If the FSSA