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Module 1.1.docx - Hospitality Management On successful...

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Hospitality ManagementOn successful completion of this module, students will be able to:Explain the characteristics of the hospitality industryUnderstand the nature of the hospitality industryExplain the relationship between the hospitality and tourism industriesDiscuss career prospects and career paths, within the hospitality industryExplain what is meant by fringe benefitsUnderstand what is involved in shift workExplain what is meant by service efficiencyExplain the classification of accommodationExplain the hotel classification/rating systemDiscuss the different types of accommodationCharacteristics of the hospitality industry:What is the meaning of Hospitality? There is no one single and simple definition toexplain the term hospitality.Some have tried to summarize the scope of the industry and its characteristics of involvingboth tangible and intangible features in the service delivery process. Others attempted todescribe the industry by exploring the stakeholders involved, mutual benefits generated andthe industry’s impacts to the society and economy.Hospitality is the act of kindness in welcoming and looking after the basic needs of customersor strangers, mainly in relation to food, drink and accommodation.A contemporary explanation of hospitality refers to the relationship process between acustomer and a host. When we talk about the “Hospitality Industry”, we are referring to thecompanies or organizations which provide food and/or drink and/or accommodation topeople who are “away from home”.Consider the hospitality industry in your area:Think about the different sectors within the hospitality industry. (Hint: A sector of hospitalityindustry can be profit-making or non-profit-making.) You may also give the names of someenterprises in the hospitality industry. Draw up a list like the one below, (one example hasalready been given). Work on the list to see if you can come up with appropriate examples.Have you been to any hospitality enterprises or organizations?1. What services did you receive from them?2. Were you satisfied with the way you were treated?
3. Did they understand what services you required?4. Did they provide what you wanted quickly and accurately?5. Were the staff members friendly or rude?Write down five qualities or traits that a successful staff member in the hospitality industryshould possess.1. Do you possess any of these qualities or traits?

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Term
Spring
Professor
N/A
Tags
hospitality industry

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