Wk 5 - Apply Best Buy Case Study.docx - Wk 5 - Apply: Best...

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Wk 5 - Apply: Best Buy Case Study110outof/110This problem-solving application profiles electronics retailer Best Buy. The entrance of Amazonand Walmart into the online resale marketplace gashed Best Buy’s instore sales. When youcouple that with inefficient processes and procedures at the organization, and scandals withsenior leadership, the organization really was in dire straits. Organizations such as Circuit City,CompUSA and RadioShack could not survive their problems, could Best Buy? In came newCEO Hubert Joly and CFO Sharon McCollam. They are now in the middle of the manychallenges Best Buy is facing and need to find solutions to these major problems.Some of Best Buy’s internal issues could best be addressed by ______Multiple Choicechanging customer preferencesinternal competitiondemographic changesparticipation/suggestions by employeesCorrectmergers and acquisitions
If Best Buy chose to compete by introducing online sales direct to theconsumer, this would be an example of ______ change

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