E. BlackBerry Dispatcher Service Answer: B QUESTION: 131 A multi-branch organization utilizes a single BlackBerry Enterprise Server. It has been confirmed that all BlackBerry device users in one branch of the organization are unable to send or receive email messages on their BlackBerry devices. The IT manager has asked for assistance in determining the cause of the issue. Which of the following steps will be useful? (Choose two.) A. Confirm that the branch Microsoft Exchange Server is up and working properly B. Find out if PIN messaging works for the users at the branch C. Find out if the BlackBerry Enterprise Server was recently restarted D. Find out if the SQL server is up and working properly E. Find out if the BlackBerry MailStore Service is running Answer: A, B QUESTION: 132 BlackBerry device users have been calling the support desk all day reporting message delays of 5 to 25 minutes. A request has been made to isolate the issue and identify the source. Which of the following questions will assist with the process? (Choose three.) A. Do the affected users span multiple Microsoft Exchange servers?